pklack is committed to providing a safe, fair, and controlled gaming environment for all players across Bangladesh. We believe that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming Programme equips every player with the tools, knowledge, and support they need to stay in control.
pklack provides a comprehensive suite of player-controlled tools designed to help you set boundaries, manage your time and money, and take a break whenever you need one. All tools are available directly through your account settings and take effect immediately upon activation.
Set a daily, weekly, or monthly cap on the amount you can deposit into your pklack account in BDT. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
Define the maximum amount in BDT that you are comfortable losing within a set time period. When your net losses reach the defined threshold, pklack will automatically suspend further play for the remainder of that period, regardless of your account balance. This tool is particularly effective for players who set entertainment budgets.
Set a maximum session duration so that pklack automatically logs you out after a defined period of continuous play. You will receive a reminder notification 10 minutes before your session limit is reached. Regular breaks are strongly encouraged as part of healthy gambling habits.
Take a short break from pklack without permanently closing your account. Cool-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. The period cannot be cancelled once activated — it runs to its full duration to ensure the break is genuine.
Request a formal self-exclusion for a minimum period of 6 months, up to a permanent lifetime exclusion. Self-exclusion is the strongest tool available on pklack. Once activated, your account is locked, all marketing communications are suppressed, and re-registration attempts are blocked. Contact [email protected] to initiate self-exclusion at any time.
Enable periodic on-screen notifications that display how long you have been playing and your net win/loss position during the current session. Reality checks can be set to appear every 15, 30, or 60 minutes. They are designed to keep you grounded and fully aware of your gaming activity in real time.
The table below outlines the available limit types, their applicable time periods, the minimum and maximum values, and the processing time for limit changes on pklack.
| Limit Type | Period | Min Value | Max Value | Decrease Takes Effect | Increase Takes Effect | Status |
|---|---|---|---|---|---|---|
| Deposit Limit | Daily | ৳500 | ৳50,000 | Immediately | After 7 days | AVAILABLE |
| Deposit Limit | Weekly | ৳2,000 | ৳200,000 | Immediately | After 7 days | AVAILABLE |
| Deposit Limit | Monthly | ৳5,000 | ৳500,000 | Immediately | After 7 days | AVAILABLE |
| Loss Limit | Daily | ৳500 | ৳30,000 | Immediately | After 7 days | AVAILABLE |
| Loss Limit | Weekly | ৳1,000 | ৳100,000 | Immediately | After 7 days | AVAILABLE |
| Session Time Limit | Per Session | 30 min | 8 hours | Immediately | After 24 hours | AVAILABLE |
| Cool-Off Period | 24h / 7d / 30d | 24 hours | 30 days | Immediately | N/A — irreversible | AVAILABLE |
| Self-Exclusion | 6 months – Lifetime | 6 months | Permanent | Immediately | N/A — contact support | AVAILABLE |
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are common indicators that gambling may be having a negative impact on your life. If several of these apply to you, we strongly encourage you to use pklack's self-exclusion tools or seek professional support.
Spending more money on gambling than you originally intended or can afford to lose.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Feeling restless, irritable, or anxious when attempting to reduce or stop gambling activity.
Neglecting work, studies, family responsibilities, or personal health due to gambling activity.
Borrowing money, taking loans, or selling personal possessions to fund gambling sessions.
Using gambling as a way to escape stress, anxiety, depression, or difficult personal situations.
Thinking about gambling constantly — planning the next session, reliving past wins, or obsessing over strategies.
The questions on the right are adapted from widely used responsible gambling assessment frameworks. Reflect honestly on each one. If you answer "Yes" or "Sometimes" to three or more questions, we strongly recommend activating pklack's cool-off or self-exclusion feature, or seeking advice from a professional counselling service.
1. Have you ever spent more money gambling than you intended to in a single session?
2. Have you continued gambling to try to win back money you had lost?
3. Have you ever felt guilty, ashamed, or anxious about your gambling activity?
4. Has gambling ever caused conflict with family members, friends, or your employer?
5. Have you ever borrowed money or sold belongings specifically to fund gambling?
6. Do you find it difficult to stop gambling once you have started a session?
Every responsible gaming tool on pklack is designed to be easy to find and quick to activate. Below is a guide to accessing each tool within your pklack account.
Log into your pklack account. Go to Account Settings > Responsible Gaming > Deposit Limits. Select your preferred period (daily, weekly, or monthly), enter your desired BDT limit, and confirm. The limit activates instantly and will be enforced on all subsequent deposit attempts via bKash, Nagad, Rocket, Upay, and bank transfer.
Navigate to Account Settings > Responsible Gaming > Session Controls. Choose a session duration between 30 minutes and 8 hours. Once set, pklack will display a 10-minute warning before your session expires and will automatically end the session at the limit, regardless of active bets. Active bets placed before the session limit will be settled normally.
Go to Account Settings > Responsible Gaming > Reality Checks. Select your preferred reminder interval: every 15, 30, or 60 minutes. An on-screen overlay will appear at each interval displaying your current session duration and net win/loss in BDT. You can dismiss the overlay and continue playing, but the information is clearly presented to keep you informed.
Visit Account Settings > Responsible Gaming > Take a Break. Select your cool-off duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm your selection. Your account will be immediately suspended for that period. All scheduled or pending withdrawals will continue to be processed normally during your cool-off. The cool-off cannot be reversed once activated.
Self-exclusion requests must be submitted directly to our support team to ensure they are handled with full care and attention. Send an email to [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion period (6 months, 1 year, 5 years, or permanent). Your account will be locked within 24 hours of your request being received and confirmed.
For additional external support, consider using third-party website blocking software alongside pklack's built-in tools. These applications can block access to all online gambling platforms at the device or network level, providing an additional layer of protection that operates independently of any single operator's controls. This is particularly useful if you are taking an extended self-exclusion period.
If you are concerned about your gambling habits — or those of someone close to you — pklack's responsible gaming team is available around the clock. Reaching out is a sign of strength, not weakness, and every enquiry is handled with complete confidentiality.
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6). All communications are treated with strict confidentiality. We aim to acknowledge all responsible gaming enquiries within 2 hours and to implement any requested player protection tool within 24 hours.
In addition to pklack's in-platform tools, professional gambling counselling services can provide confidential support, therapy, and practical strategies for managing or overcoming problem gambling. We encourage any player who feels they need more than platform-level tools to seek professional assistance from qualified counsellors in Bangladesh. Speaking with a qualified professional is always a positive step toward healthier gaming habits and overall wellbeing.
pklack also supports open conversations about responsible gaming within families and communities across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities in Bangladesh. If a family member is affected by a loved one's gambling, our support team can also provide guidance on how to access relevant assistance.
Responsible gaming is not an afterthought at pklack — it is a core principle embedded into everything we build and every decision we make as a platform. Below are the specific commitments pklack makes to every player in Bangladesh.
Gambling is most enjoyable when it stays within your control. Explore pklack's full game library, set your limits, and enjoy a safe gaming experience designed with your wellbeing in mind.