At pklack, protecting the personal data of every player across Bangladesh is a core operational commitment, not a legal formality. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and protected, and the rights you hold over your own information as a registered user of the pklack platform.
All data transmitted between your device and the pklack platform is protected by enterprise-grade 256-bit SSL encryption, the same standard used by major financial institutions worldwide.
pklack does not sell, rent, or trade your personal data to third-party marketing organisations. Your information is used only to operate your account and improve your platform experience.
All financial data linked to bKash, Nagad, Rocket, Upay, and card transactions is processed through PCI-compliant infrastructure. pklack does not store full card numbers on its own servers.
You have the right to access, correct, export, and request deletion of your personal data held by pklack at any time, subject to our legal retention obligations.
pklack collects only the personal data necessary to operate your account, process BDT transactions, comply with KYC obligations, and deliver a secure gaming experience.
Marketing communications from pklack — including promotional emails and SMS notifications — are optional. You may opt out at any time via your account settings or by contacting our support team.
pklack ("pklack", "we", "us", or "our") operates the online casino and sports betting platform accessible at pklack.club (the "Platform"). This Privacy Policy describes how pklack collects, uses, stores, shares, and protects personal data provided by or collected from players and visitors ("you" or "User") in connection with your use of the Platform.
pklack is committed to handling your personal data with transparency, care, and in accordance with applicable data protection principles. We recognise that players in Bangladesh place significant trust in pklack when providing personal and financial information, and we take that responsibility seriously. This policy is designed to give you clear, honest, and complete information about our data practices.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the full agreement governing your relationship with pklack. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data matters, this Privacy Policy shall prevail.
pklack collects personal data across several categories. The table below summarises the categories of data we hold, together with specific examples of the types of information within each category:
| Category | Classification | Examples |
|---|---|---|
| Identity Data | IDENTITY | Full legal name, date of birth, nationality, government-issued ID number, photograph (for KYC) |
| Contact Data | CONTACT | Email address, mobile phone number, residential address (including city: Dhaka, Chittagong, Sylhet, etc.) |
| Financial Data | FINANCIAL | bKash / Nagad / Rocket / Upay account references, bank account details, transaction history, deposit and withdrawal amounts in BDT |
| Technical Data | TECHNICAL | IP address, browser type and version, device type, operating system, screen resolution, session tokens |
| Usage Data | USAGE | Pages visited, games played, bet amounts and outcomes, session duration, click-path data, search queries within the platform |
| Communications Data | COMMS | Support chat transcripts, email correspondence with pklack, feedback submissions, survey responses |
We do not collect or store sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a player voluntarily discloses health information in the context of a responsible gaming self-exclusion request — in which case that information is handled with the utmost confidentiality and used solely for the purpose of administering the player's exclusion request.
pklack collects personal data through a variety of channels and mechanisms, including:
Data you provide directly when you register an account on pklack, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, participate in surveys or promotions, or otherwise interact with the Platform by entering information into form fields.
Technical and usage data collected automatically as you browse and interact with the pklack Platform. This includes data gathered through cookies, web beacons, pixel tags, and similar tracking technologies embedded in the Platform. See Section 7 (Cookies and Tracking) for full details.
In certain circumstances, pklack may receive data about you from third-party sources, including:
pklack processes your personal data only where a valid legal basis exists. The legal bases upon which we rely are as follows:
pklack uses the personal data we collect for the following specific purposes:
pklack does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:
We share data with carefully selected third-party service providers who assist us in operating the pklack Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, banking institutions), identity verification providers, fraud prevention services, customer support platform providers, and cloud infrastructure operators. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the specific service to pklack.
When you play games on the pklack Platform supplied by third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain technical and gameplay data may be transmitted to the relevant game supplier to facilitate game delivery, enforce game rules, and resolve disputes. Such data transfers are governed by data processing agreements with each supplier.
pklack may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required or permitted to do so by applicable law, including in connection with anti-money laundering investigations, fraud enquiries, or court orders. In such cases, pklack will disclose only the minimum data necessary to satisfy the legal requirement.
In the event that pklack undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify you of any such transfer via email or a prominent notice on the Platform prior to your data being subject to a different privacy policy.
pklack uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and gather analytical data to improve our services. The following categories of cookies are used on pklack.club:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for core platform functionality — session management, login state, security tokens, and load balancing. The Platform cannot function without these. | No — Required |
| Functional Cookies | Remember your preferences such as language settings, display preferences, and recently played games to personalise your pklack experience. | Yes — Optional |
| Analytics Cookies | Collect aggregated, anonymised data about how players navigate the Platform, which pages are most visited, and where users encounter errors or friction. | Yes — Optional |
| Security Cookies | Detect and prevent fraudulent activity, bot access, and account takeover attempts. These work in conjunction with our fraud prevention systems. | No — Required |
You may manage your cookie preferences through your browser settings. Note that disabling optional cookies will not affect your ability to play games, deposit, or withdraw funds on pklack, but may limit the personalisation features available to you. Disabling essential or security cookies may impair core Platform functionality.
pklack retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
When personal data is no longer required for the purposes for which it was collected, pklack will securely delete or anonymise that data in accordance with our internal data destruction procedures.
pklack implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
As a registered user of the pklack platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":
Request a copy of all personal data pklack holds about you, including a summary of how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held about you on the pklack platform.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
Request that pklack restrict the processing of your data in specific circumstances, such as while a dispute over data accuracy is under review.
Request a structured, machine-readable export of the personal data you have provided to pklack, for transfer to another service provider.
Object to pklack processing your data on the basis of legitimate interests, or to the use of your data for direct marketing purposes.
pklack will respond to all verified data rights requests within 30 days of receipt. In cases of complexity or high volume of requests, this period may be extended by a further 30 days, and you will be notified accordingly. We may need to verify your identity before processing a data rights request to ensure we are not disclosing or deleting data at the request of an unauthorised third party.
The pklack platform is strictly intended for adults aged 18 years and over. pklack does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps specifically designed to prevent underage access.
If pklack becomes aware that personal data has been collected from a person under 18 years of age — whether through self-disclosure, a parental report, or our own monitoring systems — we will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions associated with that account in accordance with our underage player policy.
If you are a parent or guardian and believe your child has registered on the pklack Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving a credible report.
The pklack Platform may contain references to or integrations with third-party services, including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay). When you interact with third-party interfaces embedded within the pklack Platform — for example, a live casino game hosted by Evolution Gaming — your data may also be processed by that third party in accordance with their own privacy policies.
pklack is not responsible for the privacy practices of third-party game suppliers or payment partners. We encourage you to review the privacy policies of any third-party service with which you interact. pklack does, however, require all service providers to comply with data protection standards consistent with those described in this Privacy Policy as a condition of their engagement with pklack.
pklack reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made — meaning changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by email to your registered address and by posting a prominent notice on the pklack Platform at least 14 days before the updated policy takes effect.
The "Last Updated" date at the top of this document reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the pklack Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pklack handles your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy-related enquiries in a timely and transparent manner.
Email: [email protected]
Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email to ensure your message is routed to the appropriate team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 business days. Our support team operates in Bangladesh Standard Time (BST, UTC+6), seven days a week.
Your privacy is protected every step of the way. Explore our full game library, cricket betting markets, and secure BDT payment options — all backed by the data protection commitments described in this policy.